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Privacy policy


Privacy Policy

we are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Information We Collect

When you place an order, create an account, or contact us, we may collect the following information:

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment information (processed securely by our payment provider – we do not store your full payment card details)
  • Order history
  • Any information you provide when contacting us

We may also collect technical information such as your IP address, browser type, and information collected through cookies.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Process payments
  • Communicate with you about your order
  • Respond to customer service enquiries
  • Prevent fraud and protect our business
  • Comply with legal and tax obligations
  • Improve our website and customer experience
  • Send marketing emails where you have given your consent or where otherwise permitted by law

3. Lawful Basis for Processing

We process your personal information because it is necessary to:

  • Perform our contract with you when you make a purchase.
  • Comply with our legal obligations.
  • Pursue our legitimate business interests, provided these do not override your rights.
  • Send marketing communications where you have consented or where otherwise permitted under applicable law.

4. Sharing Your Information

We only share your information where necessary to operate our business. This may include:

  • Payment providers
  • Delivery and courier companies
  • Website hosting providers
  • IT and security service providers
  • Accountants and professional advisers
  • Government authorities where required by law

We never sell your personal information to third parties.

5. Payment Information

Payments are processed securely by trusted third-party payment providers. We do not store or have access to your full debit or credit card details.

6. Marketing

If you subscribe to our marketing emails, we may send you updates about new products, promotions, and special offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

7. Cookies

Our website may use cookies to improve your browsing experience, remember your preferences, analyse website traffic, and support essential website functions.

You can manage your cookie preferences through your browser settings.

8. How Long We Keep Your Data

We only keep your personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, and tax requirements.

9. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

10. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal data where applicable.
  • Restrict or object to certain processing.
  • Request transfer of your data where applicable.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Information Commissioner's Office (ICO).

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the 'Contact' Page.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised effective date.