Shipping & Delivery Policy

We aim to process and dispatch all orders as quickly as possible while ensuring every item is carefully prepared before it is sent.

Order Processing

Orders are typically processed within 2-5 working days after payment has been received.

Orders placed on weekends or UK bank holidays will be processed on the next working day.

Please note that processing times may be longer during busy periods, such as new product launches, sales, or seasonal promotions.

Delivery

We currently *ONLY* ship within the United Kingdom.

Estimated delivery times after dispatch are:

• Economy Delivery (if selected): 5-10 working days
  
• Standard UK Delivery: 2–5 working days

Delivery times are estimates provided by the courier and cannot be guaranteed.

Once your order has been dispatched, you will receive confirmation by email. Where available, tracking information will also be provided.

Shipping Costs

Shipping costs are calculated at checkout and are based on your selected delivery option.

Any free shipping promotions will be clearly advertised on our website.

Delivery Address

Please ensure all delivery details are accurate before completing your order.

We cannot accept responsibility for parcels delayed, lost, or returned due to incorrect or incomplete address information supplied by the customer.

Delays

While we always aim to dispatch orders promptly, delivery times may occasionally be affected by circumstances beyond our control, including courier delays, severe weather, industrial action, or other unforeseen events.

We appreciate your patience should this occur and will do our best to assist with any delivery enquiries.

Lost or Damaged Parcels

If your order arrives damaged or you believe it has been lost in transit, please contact us within 14 days of the expected delivery date.

Please include your order number and, where applicable, photographs of any damaged packaging or items so we can investigate with the delivery provider.

Returns

Please refer to our Returns Policy for information regarding faulty or damaged items.

Pre-Order Policy

By placing a pre-order, you acknowledge and agree to the following terms.

What is a Pre-Order?

A pre-order allows you to reserve an item before it is produced and dispatched.

Pre-order items are clearly marked on our website and have longer delivery times than in-stock products.

Pre-Order Period

Pre-orders remain open for 1 week from the date they are released on our website.

Once the pre-order window has closed, production of the garments will begin.

Production & Dispatch

As all pre-order items are printed after the pre-order period ends, please allow up to 20 days for production, printing, quality checks, and dispatch.

This timeframe begins after the pre-order window has closed, not from the date your order is placed.

You will receive a dispatch confirmation email once your order has been shipped.

Ordering In-Stock and Pre-Order Items Together

If your order contains both pre-order and in-stock items, your entire order may be dispatched together once the pre-order items are ready.

If you require in-stock items sooner, we recommend placing separate orders.

Delivery Times

Once your order has been dispatched, delivery times will be in accordance with our Shipping & Delivery Policy.

Please note that production and dispatch times are estimates and may occasionally be affected by supplier delays, courier disruptions, or other circumstances beyond our control.

Cancellations

You may request to cancel your pre-order before the pre-order window closes.

Once the pre-order period has ended and production has begun, we are unable to accept cancellations, as your garment will have entered the manufacturing process.

Nothing in this policy affects your statutory rights under UK consumer law.

Returns

Please refer to our Returns Policy for details regarding faulty or damaged items.

If your item arrives faulty or damaged, please contact us within 14 days of receiving your order, providing your order number and photographs of the issue where possible.

Contact Us

If you have any questions about your pre-order, please contact us on the 'contact' page

We aim to respond to all enquiries within 2 working days.